RETURN POLICY

JOJO + COCO RETURN POLICY

All returns are refunded only within 30 days of the delivery date. 

**DUE TO COVID-19 RELATED SHIPPING DELAYS, ORDERS MAY TAKE LONGER THAN USUAL TO RECEIVE. WE WILL CONTINUE TO WORK ON ACCOMMODATING TIMELY RETURNS. 

Shipping costs for international returns are at the expense of the customer. 

In order for items to be eligible for a return, any items must be returned to our facility within 30 days of the delivery. 

Please note the following items purchased online are non-returnable

  • Any item(s) postmarked past 30 days of delivery date
  • Any item(s) marked FINAL SALE or purchased on SALE/DISCOUNT
  • Damaged, washed, worn or altered items; items returned with deodorant, makeup, smoke, perfume and/or stains 
  • ALL swimwear is FINAL SALE and is not eligible for store credit or exchange
  • Intimates, bodysuits, underwear, hair accessories and beauty products are FINAL SALE
  • Any SETS that are purchased MUST be returned as a set. If only ONE piece of the set is returned, you will NOT receive store credit.
  • ALL hats are FINAL SALE 
  • ALL jewelry is FINAL SALE 
  • ALL candles are FINAL SALE

If any of the above items are sent back to us, we are unable to issue store credit, grant an exchange or return the items back to you. 

 

DAMAGED OR INCORRECT ITEMS
In the case of a damaged or incorrect item, please contact us within 3 days at JOJOANDCOCO11@GMAIL.COM. Please include photos of the item's damage. 

*Be sure your invoice is included in return // please contact

JOJOANDCOCO11@GMAIL.COM with any support based return questions*